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Frequently asked questions
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For clients
How much does it cost?
How quickly will I get bids?
What happens after I pick someone?
Can I cancel a job after bids have come in?
What if nobody bids?
What does "My job is awaiting moderation" mean?
My job was rejected at moderation — what now?
Client tiers — Blue, Bronze, Silver & Gold
What is a client tier?
What are the thresholds?
How do I move up?
Can my tier go down?
What does Bronze unlock?
What does Silver unlock?
What does Gold unlock?
How does Direct Ping work?
How do I see my current tier?
Refer a friend
How does the refer-a-friend programme work?
What do I get for referring someone?
What does my friend get?
When exactly do I earn the reward?
Is there a limit on how many people I can refer?
Where do I find my referral code and track my referrals?
For AI guides
How does bidding work?
How much are tokens?
Do tokens expire?
Can I edit a bid after submitting?
Can I withdraw a bid?
Why does my dashboard say "Profile pending approval"?
Can I see my public profile before I'm approved?
What's a Priority job — why did I get an email about one?
What's a Private Invitation?
Why can't I bid on this job — it says "Requires ≥4.0 rating"?
How do I improve my chances of winning bids?
Privacy & safety
When are contact details shared?
Is my information safe?
Why was my job/bid blocked for mentioning a phone number or email?
What's the difference between blocking and flagging?
What if a Discovery Session goes wrong?